Having problems

posted on #1
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Just back from a long spell of work and trying to listen to tracks and comment. Unfortunately it seems like my computer or something is scrambling everything up. Tracks won't open, or at least don't open quickly (up to a minute wait), histogram missing, comments don't show up, or wind up on someone else's track. It's a mess. I'm using firefox, which I've always used and I don't think anything from my end has changed.

Makes it hard to be active here when I can't hear tracks, can't see if a comment even went to the right track. I feel lost.

Help!
You're only as old as you smell
posted on #2
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Joined: 14.02.18
Hey Wade,

sorry to hear that you're having problems. Did you miss the transition to v11 until now, and could it be that refreshing your browser (like deleting history and cookies for the loops) would help already?

And what system are you on - can you try with an alternative browser perhaps (I use Firefox and Chrome for this, but I can also fire up a virtual Windows with IE if it needs to be)?

Let us know what you find out, and whether some of this helps already.

Good to read you at least :)

Cheers,
Wolfgang
posted on #3
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Thanks Wolfgang. I'm sorry to say that you're dealing with a total techno-illiterate. Could you please give me a step by step description of how to "refresh the browser". "Destroying cookies for the loops"? What does this mean? How does it happen? Virtual Widows IE? None of this means anything to me. How do I get v11?

I have firefox chrome and tried that. Not much better. Can you help me please?
You're only as old as you smell
posted on #4
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Hi Wade,

sorry if I expected too much computer knowledge - that's the typical error of one who's working in IT, assuming that everyone would understand our terminology. My fault.

I thought about making a short video, but that would probably touch things like privacy and our European GDPR rules, so let me rather try to explain here.

I'm using Firefox, and in its URL address bar it has a small 'i', a green lock, and then the https address of the page I'm looking at which is this Wikiloops answer window.

If I left-click on the small 'i' I see the wikiloops.com connection with that green lock and an arrow to the right, and under it some 'Permissions' info. Ignore that for the moment, and click on the arrow pointing to the right.

Now you'll have 'Site Security' on the top of that small window, and 'More Information' on the bottom of it. Click that one.

Another and bigger window with lots more information opens, and you should be on the 'Security' tab of it. In the section 'Privacy & History' you'll see a 'View Cookies' button. Click that one.

And another window will open, showing a wikiloops.com line at the top, and under it all cookies stored by the site. You can select 'Remove All Shown', or if you first select some, you can use 'Remove Selected', and afterwards, 'Close'.

After closing all these windows and refreshing your browser window with your function key 5 (F5), you can test if you still have the problems. If in doubt, please close all instances of the Firefox browser you might have open, and then start and try again.

For other browsers like Chrome or Internet Explorer (IE) (I don't know what you are using), procedures are very similar.

Please let us know if that helps. I could still make a video, but it would take a bit of time and require your permission to upload it to Youtube and to share it here and there.

Cheers,
Wolfgang
Edited by wjl on May 23 2019 23:31
posted on #5
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Thanks Wolfgang. Very well explained so that even a dummy like me could do it. Will go ahead and see if that works better now. All OK if you don't hear back from me.
You're only as old as you smell
posted on #6
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Still messed up, Wade?
posted on #7
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AnneCozean wrote:
Still messed up, Wade?


Well yes, and my shrink doesn't seem to be able to fix it. Nobody to blame!!!
You're only as old as you smell
posted on #8
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Joined: 03.05.13
your review functionality certainly seems to be working now, Wade
<3
Edited by AnneCozean on May 26 2019 00:43
posted on #9
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You're right! What do I have to complain about? Hmmm...pee too slowly; aches and pains; getting older and uglier by the day; weather is truing cold (soon to be fixed going to Vanuatu in six days time). Naw, all too minor. Life is good and I only have to wait 30 seconds before clicking on a track tends to make it play. Patience.
You're only as old as you smell
posted on #10
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Wade, could you please compare viewing some old track (track id <160000) with a recent track and let me know if the old one plays quicker than the new one?
"Sorry - had to do it!" - Les Claypool

yes, you are looking at the administrators signature.
posted on #11
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Went to 160000 which played immediately and the comment also happened immediately. Then went to a new track and it worked the same. What I'm finding is that it's unpredictable/intermittent. Sometimes everything works instantly and sometimes I sit and wait. The most unusual thing is when posting a comment, waiting a short while with nothing happening then going on to another track and seeing the comment show up there instead of the previous track. Very strange. I'm coping with it. Just sometimes close everything and come back and try again. Other times I just sit and wait.

Not much help I know, but hopefully others aren't having similar problems. If it's only me then not to worry.
You're only as old as you smell
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